Return and Refund Policy: 30-Day Guarantee

At Smart Paw Lumi, we are committed to ensuring customer satisfaction with our Return and Refund Policy. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. However, since we work with multiple suppliers under a dropshipping model, return timelines and conditions may vary depending on the product and supplier. We will provide all necessary information to help facilitate the return process.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, please contact us at: contact@smartpawlumi.com. If your return is accepted, we will provide you with the supplier’s specific instructions to complete the process.

How to Request a Refund

If you are not satisfied with your purchase, requesting a refund is simple. Contact us via email at contact@smartpawlumi.com with your order details and proof of purchase. Once your refund request is approved, we will process the refund according to the supplier’s policy. Please note that refund timelines may vary depending on the supplier.

Important Notes on Returns and Refunds

While we strive to make the return and refund process as smooth as possible, certain items may not be eligible for returns. These include items that are damaged, used, or missing original packaging. For more details, please refer to our Return and Refund Policy or contact us directly.

Examples of Eligible Returns

Here are some examples of items eligible for returns:

• Unworn pet accessories with original tags
• Unused pet toys in their original packaging
• Products with manufacturing defects