Introduction

We are committed to providing a reliable and fast delivery experience for all our customers. Since we work with multiple suppliers under our dropshipping model, delivery times and conditions may vary depending on the product and supplier. Please read our shipping policy carefully to understand the details.

Processing Times

Order processing may take between 1 to 5 business days, depending on the supplier and the product. Once your order has been processed, you will receive a confirmation email with shipping details.

Delivery Times

Delivery times vary depending on the supplier and the destination. In general:

• Standard Shipping: 7 to 20 business days.

Please note that delivery times may be affected by external factors such as weather conditions, peak periods, or customs delays.

Multiple Suppliers

Since we work with multiple suppliers, if you order multiple products, they may be shipped separately from different warehouses. You will receive separate tracking numbers for each package.

Tracking Information

Once your order is shipped, you will receive an email containing the tracking number and instructions on how to track your package. Please note that tracking information may take up to 48 hours to be updated.

Shipping Fees

Shipping fees are calculated based on the product, the supplier, and the destination. The exact costs will be displayed at checkout.

Delays and Issues

If your order is delayed or if you encounter any delivery issues, please contact us at contact@smartpawlumi.com .We will do our best to resolve the issue promptly.

Returns and Refunds

Please refer to our return policy for details regarding returns and refunds in case of any issues with your order.