Introduction

Welcome to Smart PawLumi! These Terms of Sale describe the terms and conditions applicable to all purchases made in our online store. Since we work with multiple suppliers as part of our dropshipping model, certain specific conditions may vary depending on the product and supplier. Please read these terms carefully before placing an order.

Order Acceptance

When you place an order, you make an offer to purchase. Smart PawLumi reserves the right to accept or refuse your order for any reason at its discretion.

• Coordination with suppliers: Since we work with multiple suppliers, some orders may be canceled or modified due to product availability or specific supplier policies.
• Order confirmation: Your order is not accepted until Smart PawLumi confirms acceptance by email. We must receive and process your payment before your order is accepted.

Product Availability

Since we work with multiple suppliers, product availability may vary.

• Out-of-stock products: If a product is out of stock with the supplier, we will promptly inform you and offer an alternative or a refund.
• Product descriptions: We strive to provide accurate descriptions, but differences may occur due to specific supplier policies.

Pricing and Billing

Prices displayed in our online store are subject to change without notice.

• Taxes and additional fees: Displayed prices do not include taxes, shipping, handling, or customs fees unless otherwise stated. These fees will be calculated at checkout.
• Promotions and discounts: Promotions may be limited to certain products or regions and are subject to specific conditions.
• Accuracy of payment information: You agree to provide accurate and up-to-date payment information for all purchases.

Shipping and Delivery

Delivery times may vary depending on the supplier and destination.

• Coordination with suppliers: Since we work with multiple suppliers, some products may be shipped separately from different warehouses.
• Estimated times: Shipping times are estimates and not guaranteed. We are not responsible for delays caused by carriers or specific supplier policies.
• Transfer of responsibility: Once products are handed over to the carrier, ownership and risk of loss are transferred to you.

Returns and Refunds

Returns and refunds are subject to our Return and Refund Policy.

• Coordination with suppliers: Since we work with multiple suppliers, return conditions may vary depending on the product and supplier.
• Return fees: Some suppliers may require that return shipping costs be borne by the customer.
• Exceptions: Certain products, such as customized or promotional items, are not eligible for return.

Use of Products

You declare and warrant that purchased products are intended for personal or domestic use and not for commercial resale or export. Smart PawLumi reserves the right to refuse orders suspected to be for resale.

Limitation of Liability

Since we work with multiple suppliers, Smart PawLumi cannot be held responsible for defects or issues related to products supplied by the suppliers.

• Coordination with suppliers: In case of a problem, we will work with the concerned supplier to find a quick solution.
• Limited liability: Smart PawLumi is not responsible for indirect losses, delays, or damages caused by carriers or supplier policies.

Changes to Terms of Sale

We reserve the right to modify these Terms of Sale at any time and without notice. Changes will be posted on this page and take effect immediately. It is your responsibility to check this page regularly to stay informed of updates.

Contact

For any questions regarding these Terms of Sale, please contact us at: contact@Smartpawlumi.com.